Refund & Return Policy

AnnayCare — Your Satisfaction, Our Priority

Last updated: April 29, 2026

At AnnayCare, we stand behind every product we make. If you are not completely satisfied with your purchase, we are here to help. Please read our policy carefully to understand your options.

🔄 1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Returned within 7 days of the delivery date
• Item must be unused, unopened, and in original packaging
• Original receipt or proof of purchase must be provided
• Item must not be a sale or promotional item (unless defective)

❌ 2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used skincare products
• Items purchased on sale or with a discount code
• Gift cards
• Items returned after 7 days of delivery

💰 3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• Refund will be processed to your original payment method
• Please allow 5–7 business days for the refund to reflect
• Shipping charges are non-refundable

🚚 4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service. AnnayCare is not responsible for items lost during return shipping.

🛑 5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or full refund at no extra cost to you.

🔁 6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please email us at Info.annaycare@gmail.com and we will guide you through the process.

📋 How to Initiate a Return

1. Email us at Info.annaycare@gmail.com with your order number and reason for return
2. Our team will review your request within 1–2 business days
3. If approved, we will share the return address and instructions
4. Pack the item securely and ship it back to us
5. Once received and inspected, your refund will be processed